Shipping & Returns
At Number 9 Fashion we want you to feel safe and secure with ALL of your purchases!
That is why we offer a 30 day money back guarantee on any item's sale price, excluding shipping or volume based discounts applied to the original order based on value or product choice.
You can either be refunded to your original payment source or opt for a Store Gift Card valued at 110% to use at a later date. Gift cards never expire and your original payment method must not also be a store gift card.
For item exchanges please include a pre paid return satchel or ask us to arrange one for you at cost. All postage expenses in either direction will be covered by Number 9 Fashion in the unlikely event that the original item was faulty.
We include full size chart information in metric for all items to make it easier to measure yourself and compare. Unfortunately size classifications are non uniform the world over, so we provide actual measurements of each design individually. Where needed we also provide sizing advice based on fabric used and design considerations.
We offer a FLAT RATE shipping fee of $8 AUD for orders under $85 AUD and FREE EXPRESS SHIPPING for all orders $85 AUD and over Australia wide. And $140 AUD and over to New Zealand.
Shipping is also currently available for New Zealand (FREE on orders over A$180), The United Kingdom, The USA, Canada, Japan and some EU Countries and is calculated on checkout directly with Australia Post with various options to balance speed and cost.
Additional countries will be added as demand presents (just ask!).
PayPal also can cover return shipping up to eight times a year!