Delivery & Returns
COVID DELAYS WITH AUSTRALIA POST
STANDARD SERVICE IS
EXPERIENCING EXTENDED DELAYS
We offer a FLAT RATE shipping fee of A$8 for orders under A$50. And FREE DELIVERY for all orders A$50 and over Australia wide and A$95 and over to New Zealand.
Express Post is A$14 for all orders under A$50 and A$8 for all orders over A$50 Australia wide.
We deliver to Parcel Lockers, Parcel Collect and PO Boxes too.
The express delivery option delivers next business day to 97% of Australia. Standard delivery Australia wide is 2-3 business days. Standard delivery to New Zealand is 3-4 Business days.
Delivery is also currently available for The United Kingdom, The USA, Canada, Japan and some EU Countries and is calculated on checkout directly with Australia Post with various options to balance speed and cost.
Additional countries will be added as demand presents (just ask!).
At Number 9 Fashion we want you to feel safe and secure with ALL of your purchases!
That is why we offer a 30 day money back guarantee on any item's sale price, excluding delivery or volume based discounts applied to the original order based on value or product choice.
You can either be refunded to your original payment source or opt for a Store Gift Card valued at 110% to use at a later date. Gift cards never expire and your original payment method must not also be a store gift card.
Please click here to start a return. Unfortunately we can't accept returns for items that have been used, soiled, have tags removed or missing original packaging.
For item exchanges we will arrange shipping back to you at a fixed $8. All shipping expenses in both directions will be covered by Number 9 Fashion in the unlikely event that the original item was faulty. PayPal also can cover return shipping up to eight times a year!
We include full size chart information in metric for all items to make it easier to measure yourself and compare. Unfortunately size classifications are non uniform the world over, so we provide actual measurements of each design individually. Where needed we also provide sizing advice based on fabric used and design considerations.